Last Updated: August 12, 2021
1. INTRODUCTION
Cravatex Brands Limited and its affiliates (collectively "the Company, we, our, us") takes the security of our systems and data privacy very seriously. We constantly strive to make our systems safe for our customers to use. This Privacy Policy describes how Cravatex Brands Limited (FILA & Proline) and its affiliates (collectively " Company, we, our, us") collect, use, share, protect or otherwise process your personal information through the Company’s official website Fila.co.in. By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.
2. Terms of Use
The Company has posted Terms and Conditions of Use that set forth the terms and conditions under which we provide products, services and info to you from the Websites. Please review the Terms and Conditions governing your use and access. It is your responsibility to read, understand and comply with the terms and conditions set forth therein.
3. COLLECTION OF PERSONALLY IDENTIFIABLE INFORMATION AND OTHER INFORMATION
When you use our Website, we collect and store your Personal Information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier.
Personal Information means any information about you which is personally identifiable, including but not limited to your name, address, telephone number, email address, financial details, registration name, password and other information from which you can be identified and which you disclose to us at any time. If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details.
We may collect your Personal Information when:
- You create an online account;
- You place an order;
- You make a complaint or enquiry or provide other feedback to us; and;
- You disclose your personal data to us through the website or at any other point including our Exclusive/Franchised/Large Format Stores(LFS)/ Retail stores ‘(Stores’).;
- You disclose your personal data by participating in surveys or through questionnaire.
4. COOKIES
We use data collection devices such as "cookies" on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session.
We utilize a variety of methods, such as cookies and pixel tags, to collect this data, which may include your: (a) IP-address; (b) unique cookie identifier, cookie data and data on whether your device has software to access particular features; (c) unique device identifier and device type; (d) domain, browser type, country and language; (e) operating system and system settings; (f) country and time zone; (g) previously visited websites; (h) data regarding your interaction with the Sites such as click behaviour, purchases and preferences; and (i) access times and referring URLs. This enables us to provide services to our customers and improve their online experience. We also utilize cookies and pixel tags to acquire aggregate information regarding site traffic and site interaction, to identify trends and acquire statistics so that we can improve the Sites.
Third parties may also collect data via the Sites through cookies, third party plug-ins and widgets. These third parties collect information directly from your web browser and the processing of this information is subject to such third parties’ privacy policies.
5. SHARING OF PERSONAL INFORMATION
We may use your information to prevent, detect, or investigate fraud, abuse, illegal use, violations of our Terms and Conditions of Use, and to comply with court orders, governmental requests or applicable law. We may share your Personal Information with other third parties to the extent necessary to: (a) comply with a government request, court order or applicable law; (b) prevent illegal uses of the Sites or violations of the Sites’ Terms and Conditions of Use and our policies; (c) defend ourselves against claims; and (d) assist in fraud prevention or investigation (for example, counterfeiting).
We may share personal information with any member of our group, which means our subsidiaries; our ultimate holding company; its subsidiaries; and certain of our business partners which help us in providing your order, delivering your goods, taking your payment and analysing your use of the website in order to improve the efficiency of the Website. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.
We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, for fulfilment of your orders, or for enhancing your experience, or to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.
In the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, spin-off, dissolution or liquidation), your information may be shared with a third party following completion of such transaction and/or during the assessment process pending transfer.
For any other purposes, we will provide specific notice at the time of collection and request your consent where necessary.
6. SECURITY PRECAUTIONS
Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
Despite our efforts, no website, mobile application, database or system is completely secure or “hacker proof.” Consequently, we cannot ensure or warrant the security of any information you transmit to us and you understand that any information that you transfer to us is done at your own risk. If we learn of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Sites or providing Personal Information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of the CBL Interactions. We may post a notice via the Sites if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. You can help keep your Personal Information safe by taking reasonable steps to protect your Personal Information against unauthorized disclosure or misuse, such as appropriately selecting and protecting your password and/or other sign-on mechanism, limiting access to your computer or device and browser, and signing off after you have finished accessing the Sites.
We retain your Personal Information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless otherwise required by law.
7. CHANGES TO THIS PRIVACY POLICY
Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We will alert you to significant changes by posting the date our Privacy Policy got last updated, placing a notice on our Platform, or by sending you an email when we are required to do so by applicable law.
8. LINKS TO OTHER SITES
Our Website platform links to other websites that may collect Personal Information about you. CBL is not responsible for the privacy practices or the content of those linked websites.
9. YOUR RIGHTS
Ø The right to know: You may request information about the categories and specific pieces of Personal Information we have collected about you, as well as the categories of sources from which such information is collected, the purpose for collecting such information, the sale or disclosure for business purposes of your Personal Information to third parties, and the categories of third parties with whom this information was shared
Ø The right to choice/opt out: We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us after setting up an account. If you do not wish to receive promotional communications from us, then please unsubscribe by clicking on the unsubscribe link in the e-mail or visit our Help Centre at __________________________________.
Ø The right to request deletion of your Personal Information, subject to certain legal exemptions.
Ø The right to not be discriminated against for exercising any of these rights.
Ø The right to your consent: By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy.
Last Updated: August 12, 2021
1. The Website, Fila.co.in is owned and operated by M/s. Cravatex Brands Limited and its affiliates/ Group Companies (Hereinafter collectively referred as “the Company”). The trade name, the word mark and all intellectual property rights associated with FILA (“Products”) and the Platform is managed solely by the Company.
2. All orders shall be subject to terms and conditions as mentioned below. Please read these Purchase Terms carefully before ordering Products online from the Platform. Any person placing an order/s on the Website ordering the product (‘Customer/You’) shall be capable of entering into this contract (competent Parties), their consent being free (without any force or coercion) and the object and consideration being for a lawful purpose.
3. All products shown on the Platform are subject to availability. This means that, although we strive to ensure our Platform reflects the availability of stock, a Product shown on the Platform may no longer be available for purchase.
4. Minor differences in colour and other variations in Products are possible as a result of different image acquisition, display technologies or other technical reasons, the Company is not liable for these variations and deviations. No rights can be derived from typing errors, product description or manifest errors on the Platform.
5. All Products will remain the property of the Company until you have paid all amounts owed to us in full under any agreement, includingthe payment of costs, earlier or later deliveries or partial deliveries. You may not sell, dispose of, or encumber any Product before full tittle thereof as passed to you.
6. We draw your attention to the washing and maintenance instructions printed on the labels of the Products. We are not liable for any damage resulting from incorrect handling of Products, including handling contrary to the instructions.
7. The Product should be delivered only in India and can be ordered only by persons having a valid address in India. The delivery shall be subject to the Customer complying with all the legal requirements, rules and regulations and having all statutory documents in place (whether local or national). Any third party courier agency shall not be responsible for any delivery not being done because of the non-existence or the non-production of the statutory documents or the address being incomplete or incorrect.
8. These Purchase Terms apply to all offers and contracts relating to the sale and delivery of Products by us. You agree to these Purchase Terms, when you (i) order anything from the Website, (ii) order anything at any web page directly connected to the Website or (iii) when you accept an offer from us. It is only possible to deviate from these Purchase Terms if agreed in writing by us.
9. We will deliver to the address indicated by you within India. We can only deliver to a home or office address or a carrier pickup location. If a delivery attempt is unsuccessful, you agree that the carrier we have engaged for the delivery may also deliver the Products to a neighbouring/nearby address or pick-up point after which the Company is deemed to have met its obligation to deliver the Products. The carrier will notify you of the delivery to the neighbouring/nearby address or pick-up point. Shipment of orders will take place in business days, not being a public holiday in the area in which our warehouse is located. Therefore, please, consider any public holidays including any national and/ or regional holidays. Delivery periods are indicative and are therefore not regarded as strict deadlines.
10. We do not exchange Products. If you wish to exchange a Product, you will need to return your purchase for a refund and place a new order. It is only possible to get refund on returns when the return is in line with our Return Policy.
11. Your purchase is warranted against manufacturing defects for up to 3 months from the date of purchase.
12. Notwithstanding your right of withdrawal, it is possible, under limited circumstances, to cancel your order for Products. Please check the Platform for more information.
13. The stated prices include GST. Prices are quotedin India Rupees (INR), the Company reserves the right to make price changes prior to an order placed by you. We reserve the right to change, limit or terminate nay special offers or discounts at any time. We may charge delivery costs. The delivery costs vary for each Product and type of delivery. Any delivery costs will be charged separately, itemised and added to the total amount of the order.
14. Where we elect or are required by applicable law, to issue or make available an invoice, we reserve the right to issue or make available electronic invoices and you agree to such form of invoicing.
15. Where we elect or are required by applicable law, to issue or make available an invoice, we reserve the right to issue or make available electronic invoices and you agree to such form of invoicing.
16. The Company shall have a right to share the information of the customer with such third party in order for the fulfilment of the order placed on the website. The Customer/ user confirms and acknowledges the same. The Customer also gives the right to CBL use his / her information for sharing marketing and product update.
17. The taxes on the product shall be borne by the Customer.
18. The Company does not give any additional warranties or guarantee except for the same being mentioned on the Website. The Customer agrees to indemnify the Company for any breach and/ or misrepresentation made herein.
19. This Website may contain typographical errors or technical inaccuracies. The Company reserves the right to modify the content of this Website at any time without prior notice.
20. We reserve the right to make changes to these Terms and Conditions and any content contained in other parts of the Platform or in links, the Company Terms and Conditions contained in this document prevail.
21. In case of contradiction between the Company’s Terms and Conditions and any content contained in Platform or in links, the Company’s Terms and Conditions contained in this document prevail.
22. The Company will not be held responsible for any delay or failure to perform or comply with our obligations under the Company’s terms and conditions when the delay or failure arises from any cause which is beyond the Company reasonable control.
23. The Company’s Terms and Conditions shall be governed by the laws of India. The Company shall bring any of dispute which may arise under these Terms and Conditions to the competent court of India to settle such dispute.
24. Before you may use the Website, you must agree read and accept all of the terms and conditions in and linked to, this Terms & Conditions and the linked Privacy Policy. This is effective upon acceptance and if it conflicts with any other document, the Terms & Conditions will prevail for the purposes of usage of the Website. If you do not agree to be bound by this Terms & Conditions and the Privacy Policy, you may not use the Site for purchases.
25. The Company grants you a limited license to access and make personal use of the Website and the Service. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the Website and the framing of any Content available through the Website uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in The Company’s sole discretion) an unreasonable or disproportionately large load on The Company’s infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by The Company to prevent or restrict access to the Website. Any unauthorized use by you shall terminate the permission or license granted to you by the Company.
The Website is not available to minors under the age of 18 or to any users suspended or removed from the system by The Company for any reason.
In consideration of your use of the Website, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India. You also agree to provide true, accurate, current and complete information about yourself as prompted by the Website's registration form. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or The Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, The Company has the right to suspend or terminate your account and refuse any and all current or future use of the Website (or any portion thereof). If you use the Website, you are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. Because of this, we strongly recommend that you exit from your account at the end of each session. You agree to notify The Company immediately of any unauthorized use of your account or any other breach of security. The Company reserves the right to refuse service, terminate accounts, or remove or edit content in its sole discretion.
26. Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your account has been charged, it will be refunded back in accordance with the Refund Policy of the Company.
In case of requests for order cancellations the customer, The Company reserves the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund shall be processed basis the refund policy. We will not be able to cancel orders that have already been processed. The Company has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by The Company and accept The Company's decision regarding the cancellation.
27. The Company reserves the right to recover the cost of goods, collection charges and lawyers’ fees from persons using the Website fraudulently. The Company reserves the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or omissions in breach of these terms and conditions.
28. You agree, understand and confirm that the credit/debit/internet banking details provided by you for availing of services on The Company will be correct and accurate and you shall not use the personal details which is not lawfully owned by you. You further agree and undertake to provide the correct details to The Company. Further the said information will not be utilized and shared by The Company with any of the third parties unless required for fraud verifications or by law, regulation or court order. The Company will not be liable for any credit/debit card/internet banking fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.
Disclaimer:
All the information on this Website is published in good faith. Any action you take upon the information on our Website is strictly at your own risk. We are not liable for any losses and damages in connection with the use of our Website. We do not warrant that our products/Website or its functioning or the content and material of the products/services made available thereby will be timely, secure, uninterrupted or error-free, that defects will be corrected, or that our Websites or the servers that make our Website available are free of viruses or other harmful components. The use of our Website is at your sole risk and you assume full responsibility for any costs associated with your use of our Website. We will not be liable for any damages of any kind related to the use of our Website. In force majeure events (acts of god), we shall not be responsible for the delivery of the Products in time and we shall not be liable for any losses/damages caused to you with respect to the same. In no event will we, or our affiliates, our or their respective content or service providers, or any of our or their respective directors, officers, agents, contractors, suppliers or employees be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action, or lost revenue, lost profits, lost business or sales, or any other type of damage, whether based in contract or tort (including negligence), strict liability or otherwise, arising from your use of, or the inability to use, or the performance of, our Website or the content or material or functionality through our Website, even if we are advised of the possibility of such damages.
Disclaimer of Warranty
ALL CONTENT, PRODUCTS, AND SERVICES ON THE WEBSITE ARE PROVIDED TO YOU "AS IS" WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY.
OTHER THAN AS REQUIRED UNDER APPLICABLE CONSUMER PROTECTION LAW, UNDER NO CIRCUMSTANCE WILL THE COMPANY BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A USER'S RELIANCE ON INFORMATION OBTAINED THROUGH THE WEBSITE, IT IS THE RESPONSIBILITY OF THE USER TO EVALUATE THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY OPINION, ADVICE OR OTHER CONTENT AVAILABLE THROUGH THE WEBSITE. PLEASE SEEK THE ADVICE OF PROFESSIONALS, AS APPROPRIATE, REGARDING THE EVALUATION OF ANY SPECIFIC OPINION, ADVICE, PRODUCT, SERVICE, OR OTHER CONTENT.
Limitation of Liability
The Company will not be liable in any way for loss, damage, costs or expenses (including loss of profit) arising directly or indirectly from any failure or delay in performing any obligation under this Contract by reason of any event or circumstance outside the reasonable control of The Company, including but not limited to), any strikes, industrial action, failure of power supplies or equipment, government action or Act of God. You expressly understand and agree that The Company and its subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if The Company has been advised of the possibility of such damages), resulting from use of the Website, sale and supply of goods content or any related services.
This limitation of liability section shall prevail over any conflicting or inconsistent provision contained in any of the documents comprising this Agreement. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature.
Indemnity
You agree to indemnify and hold The Company (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, including reasonable attorneys’ fees, or arising out of or related to your breach of this Terms & Conditions, or your violation of any law or the rights of a third party.
Electronic Communication
When you use the Website or send emails to The Company, you are communicating with The Company electronically. You consent to receive communications from The Company electronically. The Company will communicate with you by email, SMS or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Modifications and Notification of Changes
The Company reserves the right to make changes to the Website, related policies and agreements, this Terms & Conditions and the Privacy Policy at any time which may or may not be updated on the Website.
Trademarks
The trademarks, logos and service marks ("Marks") displayed on the Website are the property of The Company and other respective persons. Customers are prohibited from using any Marks for any purpose including, but not limited to use as metatags on other pages or Websites on the World Wide Web without the written permission of The Company or such third party which may own the Marks. All information and content including any software programs available on or through the Website ("Content") is protected by copyright. Customers are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Website for commercial or public purposes.
Billing
The Company reserves the right to collect taxes for shipping charges wherever applicable.
Survival of Terms after Agreement Ends
Notwithstanding any other provisions of this Terms & Conditions, or any general legal principles to the contrary, any provision of this Terms & Conditions that imposes or contemplates continuing obligations on a party will survive the expiration or termination of this Terms & Conditions.
General
If any of these conditions are deemed invalid, void, or for any reason unenforceable, the parties agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the unenforceable condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. From time to time The Company may offer special promotional offers which may or may not be applicable to you. To avail of such promotional offers, you agree to be bound by any additional terms and conditions for these special offers which are laid down by The Company. This Terms & Conditions and the relationship between you and The Company will be governed by the laws as applicable in India. The failure of The Company to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. The Company does not guarantee it will take action against all breaches of this Terms & Conditions. Except as otherwise, expressly provided in this Terms & Conditions, there shall be no third-party beneficiaries to this Terms & Conditions. This Terms & Conditions constitutes the entire agreement between you and The Company and governs your use of the Website, superseding any prior agreements between you and The Company with respect to the Website.
Delivery of products
Purchases are shipped from Cravatex Brands Limited (the Company) warehouses or from a place as decided by the Company. Our endeavour is to make the products reach you within 7-14 business days from receipt of payment.
Order deliveries will be made by our own staff or third party courier or logistics companies usually between 9am – 5pm Monday – Saturday.
Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order
Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order
We are not responsible for damage of products after delivery.
All claims for shortages or damages must be reported to customer service at the time of delivery or on the day of delivery via e-mail.
Goods once sold will not be taken back by the company, if no complaint is reported by the customer within on the day of purchase, no exchange shall be given.
If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please raise a return request by logging in on our website by selecting the order id on your order history tab or send an email at support@proline.in, mentioning your order id and highlighting your concerns with relevant images and information. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest however this shall be at the sole discretion of the Company.
Title and risk of loss for all products ordered by you shall pass on to you upon the Company’s shipment to the shipping carrier.
Delivery Charges
Shipping and handling rates which are to be paid by the Buyer/Customer may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
The Company will make a maximum of 2 attempts to deliver your order. In case the customer is not reachable or does not accept delivery of products in these attempts the Company reserves the right to cancel the order(s) at its discretion and in store credit / refund shall be given to the customer.
Last Updated: August 12, 2021
Last Updated: August 12, 2021
1. TIMELINE TO RETURN THE PRODUCTS
- The return of any product should be made within 30 days from the delivery date (i.e. 30 days including holidays, Saturday & Sunday also).
- Delivery date is the date on which the customer receives the order at the address for the delivery as mentioned on the purchase order. It is expected that the products will be returned in the same condition as it is delivered i.e. unused and unwashed, tags are intact to the packaging used for delivery.
- Products such as face masks, socks, undergarments/bodywear for men, women, boys and girls are not eligible for return.
- We do not accept returns of online orders at our Exclusive/Franchised/Large Format Stores(LFS)/ Retail stores (‘Stores’).
- There are different return methods depending on where you purchased your product. Product/s purchased at our online official site can only be returned to us. Product/s purchased at our Stores can only be returned to the Stores from which the product/s is/are originally purchased.
2. COST TO RETURN
- For all online return requests, shipping (delivery) is offered for free.
- An estimated pick-up date will be provided to you post confirmation via SMS/email.
3. RETURNED PRODUCT CONDITION
- All product/s to be returned must be unused and unwashed and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box as well and returned), and should not be broken or tampered with.
- Request you to reach to customer service as details mentioned on the website to arrange for returns in case of any issues.
- Ensure your invoice of purchase order is available with you (digital form is acceptable) while returning the product.
4. REFUND TIMELINES AFTER RETURNING THE PRODUCT
- Once the product(s) reaches back to our warehouse and completes the quality check, refund(s),if any, shall be initiated in accordance with the discretion of the Company,as per the below procedure:
If your payment method is -
Prepaid- Refunds will be initiated within 30 days after receiving your return
Cash on delivery (COD)– The link to return Products purchased on COD is provided on Proline.co.in.